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We ship all of our orders using FedEx. When we dispatch your order for delivery you will receive a unique tracking number by email from FedEx. Once in receipt of this reference number you can check the current status of your shipment on the FedEx website. Alternatively, you can email us on email@example.com and we will track the order on your behalf.
We also provide a same day delivery service to addresses and yachts in Ibiza. This service operates Monday through Saturday. Orders must be received by 1pm (Monday - Saturday) in order to receive same day delivery. Once the order has been successfully received and processed we will call you to arrange a delivery time suitable to you. Please note that if you require your items at a specific time, you must contact us at firstname.lastname@example.org or call +34 971 33 46 54. This does not include Bank Holidays.
Please note Ibiza Same Day delivery can not be tracked through FedEx.
Our shipping costs are as follows;
Ibiza delivery = Free
EU delivery = Free
REST OF THE WORLD:
€0 - €2500 = €40
€2500+ = Free
If your shipping address is outside the EU, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. FedEx, our partner carrier will assist you or you can contact your local customs office for more information.
Regular cleaning will help it to retain its glamour and shine. With the exception of pearls, emeralds and opals, you should gently clean your jewellery in warm soapy water and brush it with a soft brush to keep it sparkling (i.e. a baby’s toothbrush). After cleaning, dry with a soft cloth.
Pearls, emeralds and opals can be cleaned using a soft, dry cloth while valuable jewellery should be taken to a professional cleaner. Pearls are particularly susceptible to loss of shine, especially if in contact with perfume, natural body oils, and perspiration. To maintain their natural beauty, wipe them with a soft, damp cloth after wearing to remove traces of these residues.
Don’t forget to remove your rings when washing up or showering, as soap particles may become lodged in stone settings and crevices. Soaps can also leave a film over metal and stones, creating a dull appearance.
Moisture and salts encourage the appearance of tarnish, so if you are storing your jewellery somewhere humid, keep it bone dry with a desiccant crystal packet.
For all jewellery, avoid exposure to hot water and/or harsh chemicals and acids (such as household chemicals, perfumes, or hairspray) as these may erode the finish or cause discolouration.
To prevent scratches and other impact induced damage, avoid wearing jewellery when playing sport, on the beach, swimming, cleaning, or gardening.
Check regularly for signs of wear and tear, particularly around exposed areas such as catches or joints. Over time, stone settings can become loose, especially when caught on garments or in contact with hard surfaces.
To avoid damage, keep your jewellery in separate pouches, and fasten all chains and catches before storing flat.
We’re happy to advise if you have any further queries or would like additional advise about the best way to look after your jewellery – please email email@example.com
FIND YOUR RING SIZE:
Using a ring you already own:
- 1: Select a ring that properly fits the intended finger
- 2: Measure the INSIDE diameter of the ring
- 3: Match the measurement to the conversion chart to the left. If the ring falls between two sizes, we advise you to order the larger of the two sizes.
Speak to our Personal Shoppers:
If at any point you feel unsure, please speak to our Personal Shoppers; they are only too happy to talk you through any concerns you may have. Please email firstname.lastname@example.org
Tips for measuring your ring size:
1: Your finger size can change throughout the day, so it is a good idea to measure at the end of the day when your fingers are at their largest. Do not measure when your hands are cold; your fingers will be at least half a size smaller.
2: Rings with a particularly thick band will feel tighter than a thin band; in these cases, we recommend buying a full size larger than your normal ring size.
3: If you’re buying a gift, The best way - but not always the easiest way - is to borrow his or her ring (from the correct finger) and use the ring sizer guide on the left to determine its size. If this is not possible, speak to our Personal Shopping team. They have buckets of experience when it comes to ring sizing, and will talk you through all your options, including re-sizing rings to ensure the most perfect fit possible.
4: Your ring should fit your finger comfortably; it should of course be snug enough so that it will not fall off, but loose enough to slide over your knuckle.
5: By far and away, the easiest way of tackling the ring size conundrum, is by speaking to our Personal Shoppers. They are on hand to discuss any questions you may have.
What payment methods do you accept?
We accept Visa, Master Card, Delta, American Express, Diners and Switch credit/debit cards
Why don't you have the price in my currency?
Natasha Collis is headquartered in Ibiza, all our transactions are in Euros. Our pricing includes IVA (sales tax) at the prevailing rate of 21%. Orders delivered outside the EU will have this deducted but you may be required to pay import tax and/or local sales tax at your country of destination.
In what currency will I be charged?
We will charge you in Euros
Can I order by telephone or fax?
Due to security reasons, Natasha Collis Website does not offer a telephone/fax ordering system.
Do I need an account to place an order?
Yes you will need to set up an account on our website in order to place an order. Setting up an account is easy and you can do this while placing your order.
How will I know that you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received.
How do I cancel my order?
Please contact us wiithin 24 hours of placing the order if you wish to cancel it.
Do you offer gift wrapping?
Yes we do offer a gift-wrapping option. You will be able to select the gift option at checkout. The parcel must include an invoice but this will be placed outside the gift packaging
Can I include a personalized gift message with my purchase?
Yes, you will be given the opportunity to create a personalized message at checkout. The message, enclosed in a white envelope, will arrive with your gift package. The package will not have any other additional form identifying you as the giver. For this reason, we encourage you to at least enter your name on the gift message.
Do you offer same day delivery in Ibiza?
Yes we offer an ibiza same day delivery service. This service operates Monday through Saturday. Orders must be received by 1pm (Monday - Saturday) in order to receive same day delivery. Once the order has been successfully received and processed we will call you to arrange a delivery time suitable to you. Please note that if you require your items at a specific time, you must contact us at email@example.com. This does not include Bank Holidays.
RETURNS & EXCHANGES
How do I receive a refund?
Unsuitable items may be refunded or exchanged within 14 days of our dispatch date. Before you return something you must notify us within 48 hours of receiving an item. The product you return must be in new, unused, and unworn condition with all the original packaging. This does not include special orders or commission pieces.
When will I receive a refund for the returned items?
Refunds are processed on the day they are received and take 3-5 days to show in your account. This is of course subject to the refunds policy. All incurred duties and taxes will need to be claimed back through FedEx. Natasha Collis Website is not responsible for the refund of international customs duties and sales taxes. If you need help with claiming with FedEx please email firstname.lastname@example.org
What do I do if I have received the wrong item or my item is faulty?
In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact customer service via email at email@example.com we will respond within 48hrs, Monday to Friday 10am – 8pm
How can I get an item repaired?
We repair repair the damaged item at our headquarters in Ibiza. You may either bring your item to the shop in Ibiza, or send it to our Ibiza address:
Natasha Collis Shop & Studio
Can Josepet Carrer de Missa 5
Sant Miquel 07815
What items are non refundable?
We do not offer refunds on earrings, special orders or commission pieces.
Natasha Collis Shop and Studio
Can Josepet Carrer de Missa 5
+34 971 33 46 54