Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.natashacollis.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old;
How the contract is formed between you and us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
We may also provide links on our site to the websites of other companies from time to time. We cannot give any undertaking, that products you purchase from third party sellers which you are directed to through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.
Cancellation Of Order
As a consumer, you may cancel your order with us at any time within fourteen (14) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below). To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Your statutory rights will not be affected.
The delivery services and associated costs may change from time to time and are outlined in the delivery section.
Your order will arrive packaged in a Natasha Collis jewellery box, delivered by a secure service and fully insured up to receipt by you. All orders will require a signature upon receipt.
We aim to dispatch all orders that don’t have the ‘made to order’ note dispatched within 48 hours. During sale periods and other busy times dispatch may take up to 3 days. Delivery times are an estimate only and commence from dispatch date. Any duty and taxes incurred in the destination country are the sole responsibility of the customer.
Natasha Collis Jewellery is not responsible for any delays caused by postal services or customs clearance processes.
‘Made to Order’ shipments will be shipped either as started on the product page or you will receive and email after your order is place confirming the delivery window available.
We ship to all countries via FedEx courier. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you for any reason refuse delivery you will still be charged the duties and taxes. Your item will be returned to Natasha Collis and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.
‘MADE TO ORDER’ SHIPPING PROCESS
When making a purchase that includes a ‘Made to Order’ piece, please be aware that all items are non refundable.
Risk & Title
The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices shown when you checkout include IVA (if applicable) but exclude the appropriate delivery costs, which will be added to the total amount due. The price of Products may change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide any Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error in pricing. Payment for all Products must be by credit or debit card and will be charged to your credit or debit card when we despatch your order.
Payment can be made securely online by Visa, Master Card, American Express, Diners or Maestro cards. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only.
By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.
Refunds, Returns & exchanges
Making a return is quick and easy. Just simply request an RMA number within fourteen (14) days from the date of receipt of the Products.
Write this RMA number on the front of your package and post it back to Natasha Collis Jewellery within seven (3) days. We will then refund the item to the original purchaser’s card within seven (7) working days of receiving the package.
When you return a Product to us:
If you have simply changed your mind and cancelled within the fourteen (14) day period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. All items valued over €500 must be returned using FedEx. All items must be returned within the same packaging as received, with security tags still in tack and attached to the Product. All items with security tags removed from the Product will not be refunded.
Any other reason for return (for instance, because the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.All items must be returned within the same packaging as received, with security tags still in tack and attached to the Product. All items with security tags removed from the Product will not be refunded.
If you have cancelled within the fourteen (14) day cooling off period and would instead like an exchange, simply request an RMA number with details of your original order, and the item you wish to exchange to. All items must be returned within the same packaging as received, with security tags still in tack and attached to the Product. All items with security tags removed from the Product will not be exchanged.
Write the RMA number on the front of the package and post it back to us. We will then upon receipt of the Products in their original condition, post out the new item. We are unfortunately unable to refund any delivery costs to you and these will have to be paid by you. The price of the item you originally paid for the price of the exchanged item may not be the same so if there is an outstanding balance payable by you we will call you to take payment at a time convenient for you, or refund the difference should this be the case.
- We are unable to offer refunds or exchanges on earrings (or any other pierced jewellery).
- We are unable to offer refunds or exchanges on ‘made to order’ items.
- Items must be returned unworn and in good and saleable condition, with the security tags still attached.
- All returns over the value of €500 must be returned using FedEx.
- Natasha Collis Jewellery does not accept liability for any returned goods lost or damaged in the post.
- Returns outside the stated time frame will only be accepted at the discretion of Natashacollis.com.
- Refunds will only be made to the card used to purchase the goods with.
- Credit and Debit Card refunds may take up to 10 working days for your bank to complete.
- Natasha Collis Jewellery does not accept liability for the length of time particular banks take to process refunds.
- Customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for their purpose. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which may arise, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts.
If you order Products from our site for delivery outside the Europe, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Events Outside Of Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
Our Right To Vary The Terms & Conditions
We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Law & Jurisdiction
This website is controlled and operated by Natashacollis.com. These terms and conditions and all matters connected with any order you place in our website are governed by Spanish law.